Privacy Policy
Last updated: March 1, 2024
Introduction
Krown Akron ("we," "our," or "us") operates the website krownakron.com (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of our site when you use our services.
We use your personal information only for providing and improving our services. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:
- Name and contact information (email address, phone number)
- Vehicle information (year, make, model)
- Appointment preferences and service requests
- Physical address (for service location purposes)
- Communications you send to us via contact forms or email
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is collected through standard web server logs and analytics tools.
How We Use Your Information
The information we collect is used for the following purposes:
- To schedule and confirm rust protection appointments
- To communicate with you about your service requests
- To provide customer support and respond to inquiries
- To send appointment reminders and service notifications
- To improve our website and service offerings
- To comply with legal obligations
We do not sell, trade, or transfer your personal information to third parties without your consent, except as described in this Privacy Policy.
Cookies and Tracking
Our website uses cookies, small data files stored on your device, to improve your browsing experience, analyze website traffic, and understand where visitors are coming from. Cookies help us remember your preferences and provide a more personalized experience.
We may use third-party analytics services (such as Google Analytics) that place cookies on your browser. These services help us understand how visitors use our site. You can opt out of Google Analytics by visiting the Google Analytics Opt-out Browser Add-on page.
Most web browsers allow you to control cookies through browser settings. However, disabling cookies may affect the functionality of some parts of our website.
Third-Party Services
We may use third-party service providers to help us operate our website and provide our services, including:
- Netlify: Website hosting and form processing
- Google Analytics: Website traffic analysis
- Google Maps: Location and directions services
- Google Fonts: Web font delivery
These third-party providers have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of these third-party services.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS, which encrypts data in transit between your browser and our servers.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including scheduling and service history, unless a longer retention period is required by law. Contact us if you would like your information removed from our records.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Children's Privacy
Our Service is not directed to anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us: